B of A: Higher Standards? Right.
I called up Bank of America to request a credit line increase. I’ll do the mini-rant in reverse and say first-off that I was successful. Now for my issues:
- Discovering that their online page for Credit Line Increases is broken.
- Entered in my account info and finding that none of the options were “to request a credit line increase press…”
- Waiting through a list of 9 options to find that out and still not be offered a means to speak to a representative.
- 23 minutes on hold after pressing 0.
- Hearing the same 3 muzak songs over and over while on hold.
- Hearing the same 3 ads over and over, one of which asked, “Did you know that you could perform many services using Bank of America’s website such as applying for a credit line increase?” *aaaaaaaargh!
- Upon reaching the representative, having to give my account information… again.
- Having to give additional information as part of the application that, after asking, I found out she already had access to and didn’t really need for me to verify.
- The amount of an increase I qualified for still barely makes the card worth it, even as an emergency card. — That could be due to my shaky credit history, however.
About the only really good thing I can say is that the representative was polite and somewhat efficient in taking care of what I needed and getting me off the phone. But is it any wonder people hate them so much?