Tagged: customer service


Friday the 13th, so far…

Y’know what? I’m not superstitious, but this Friday the 13th has been making it really difficult to get into TGIF mode. Here’s hoping that writing about it will help bring an early end to the Murphy’s Law field surrounding me all day!


ads: bad timing?

I kept noticing this ad for DC Takes On HIV in the Columbia Heights metro station for the past week: When I visit my doctor, I Ask For The Test. It’s not just for me. It’s because I care about...


etiquette: telephone 101

Just a quick informal poll: You’re calling someone for the first time who has no reason to expect a phone call from you. Once they answer, how would you–the caller–begin your part of the call?


100 Restaurant No-Nos?

I was waiting for this list to be complete before saying anything about it. NYT writer/blogger Bruce Buschel has written a list of 100 Things Restaurant Staffers Should Never Do in two parts: Herewith is a modest list of dos...


moving: bait & switch?

It’s not another craigslist spam story, that’s something right? It is, however, a story of a legitimate ad that was still useless! After returning from errands, I fired up the ol’ browser. For some reason I still have faith that...


internet: tethered

My addiction got the better of me yesterday and before I left the office, I looked up information on enabling tethering on my iPhone. It was one of the features announced, but not enabled, at the last big iPhone brouhaha....


information: withdrawal

As I mentioned earlier, my cable and internet are out at home and have been since around Thursday morning. Oddly there was a brief return of service from about 6:12 am to 9:26 pm* on Friday and after that–nada. If...


comics: QFT

Now don’t you wish you could hang up a sign like this in your office? Ethan, the lead character in Ctrl-Alt-Del recently acquired a games store after having been an employee at its previous incarnation. Needless to say his views...


chores: clean, clean, clean. repeat.

I suppose it’s a good thing that my apartment is barely recognizable. I’m seeing more floor space and more gleaming surfaces than I have in a long time. I make no excuses for it, but being busy and lazy tends...